Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy explains what data MuebleMIO ("MuebleMIO", "we", "the Platform") collects through the website (mueblemio.com) and the MuebleMio mobile app (iOS and Android), what we use it for, who we share it with, and what rights you have over it. By creating an account or using the Platform, you accept the practices described here.

2. Data we collect

• ·Account data: email address, name and profile picture, received from Google or Apple when you sign in with those providers, or entered by you if you register with email and password.
• ·Billing data (web only): name, email, phone, address, and identity document type and number (national ID, tax ID, passport, etc.) that you enter when subscribing from mueblemio.com. The mobile app does not ask for or collect your address, phone or identity document: there the subscription is paid inside the App Store or Google Play, and that data never reaches us. See "Payments and billing" below.
• ·Content you create on the Platform: your plans, saved projects, quotes, material inventory, and the parameters/measurements you configure.
• ·Usage data: pages visited, tools used and interaction events with the Platform, collected automatically (see "Analytics and measurement" below).
• ·Technical data: IP address, device and browser type, language, and session identifiers, collected automatically to operate and protect the Platform.
• ·Support messages: if you write to us from the app (Menu > Support) or by email, we store your message along with your name and email, the message type (bug, suggestion or feedback), the urgency you choose, your current plan, and technical details of the device (operating system, app version and language) so we can reproduce the problem. We also store a hashed fingerprint of your IP address, solely to limit mass messaging: we do not store the IP in plain text.

3. What we use your data for

• ·Creating and maintaining your account, and giving you access to what you've saved.
• ·Processing your payments and managing your subscription (activating, renewing, canceling it).
• ·Generating your plans, quotes and documents (PDF) from the parameters you enter.
• ·Sending you communications related to your account or payment (confirmations, billing notices, support).
• ·Understanding how the Platform is used in order to improve it (analytics).
• ·Showing ads on the free web version (see "Advertising" below).
• ·Complying with legal, accounting and tax obligations related to billing.
• ·Reply to your support messages, reproduce the bugs you report and let you know when they are fixed.

4. Payments and billing: what happens to that data

When you subscribe to a paid plan, we collect the billing data you enter (name, email, phone, address, ID document) and send it to ePayco, the payment gateway that processes the charge on our behalf. ePayco receives it, uses it to process the transaction and fulfill its own obligations (fraud prevention, financial regulation), and confirms the payment result to us.

This is a transfer of data FROM MuebleMIO TO a payment processor (a data processor), not a purchase or receipt of data from other third parties: ePayco only processes the payment on our behalf, under its own security and privacy policies, and never uses it for purposes other than processing your transaction. We do not sell, rent or share your billing data with anyone else.

If you subscribe from the mobile app, the charge does NOT go through ePayco or through us: it is processed by Apple (App Store) or Google (Google Play) using the payment method already registered in those stores. We never see or receive your card, address or identity document; through RevenueCat we only receive confirmation that your subscription is active, when it expires and the purchase identifier, so we can enable the PRO plan on your account.

5. Who we share data with

We do not sell your personal data to anyone, under any circumstances. We only share it with the providers strictly necessary to operate the Platform, who act as data processors:

• ·ePayco (payment gateway): billing data, solely to process your payment.
• ·Google Firebase (authentication, database and analytics): your account and the content you save live on Firebase infrastructure; we also use Firebase Analytics (Google Analytics) to measure web usage.
• ·Google Sign-In: if you sign in with Google, Google confirms your identity (email, name, photo) to us according to what you authorize in its own consent flow.
• ·RevenueCat (mobile app only): validates and syncs your subscription status between the stores and your account; it receives your user identifier and the purchase data, never your payment details.
• ·Apple (App Store) and Google (Google Play), mobile app only: they process subscription payments under their own privacy policies.
• ·Microsoft Clarity (web version only): records browsing sessions (movements, clicks, heatmaps) to understand how the site is used and detect errors. It is not used in the mobile app.
• ·Google AdSense (web version only, only if you use the free plan): shows ads; Google may use its own cookies or identifiers to personalize them according to its own policy.

We may share data if required by law (for example, a court order), or in a potential sale or merger of the business; in that case, the new entity would remain bound by this same policy with respect to data already collected.

6. Analytics and measurement

• ·On the web we use Firebase Analytics (based on Google Analytics) to see which pages and tools are used the most, in aggregate.
• ·On the web we use Microsoft Clarity to record anonymous browsing sessions and heatmaps, in order to detect friction points or errors.
• ·The mobile app does not use Clarity or Google Analytics — it only communicates with our own servers.

7. Advertising

On the web version, if you use the free plan, we show Google AdSense ads. If you subscribe to a paid plan (PRO/ULTRA), ads are automatically disabled. Google may use its own cookies or identifiers to personalize the ads you see; you can manage your Google ad preferences at adssettings.google.com. The mobile app does not show ads.

8. Mobile app permissions

The mobile app only asks for the device permissions it needs to work, and only at the moment it needs them:

• ·Photo library (saving images): when you tap "Save" in the 3D simulator, the app asks for permission to save that screenshot to your phone's photo library. The screenshot is saved directly on your device — we do not access, upload or store those images on our servers, nor can we read the rest of your photo library.
• ·Signing in with Google or Apple (iOS): uses the operating system's native authentication; we only receive your email, name and profile picture, same as on the web.
• ·Sharing and printing (PDF): when generating and sharing a PDF of a quote or plan, the app uses the operating system's native share/print function; the file is generated and stays on your device until you decide where to send it.

The app does not request access to the camera, contacts, location or microphone.

9. PDF downloads

You can generate and download your plans and quotes as PDF (on the web, from the quote builder; in the app, with "Share/Export"). That PDF is generated with your own project's data and stays under your control once downloaded; we do not store it as a file on our servers beyond the project data already saved in your account.

10. Support and communications

When you write to us from Menu > Support in the app, we store your message and the data described in "Data we collect" in our private database (Firebase), with a single purpose: understanding the problem, replying to you and fixing it. Only the MuebleMIO team can access those messages.

You can write to us with or without being signed in. If you write without an account, the email you leave is the only contact detail we store, and we use it solely to reply to you.

We do not use support messages to send you advertising, nor do we share them with third parties. If you want a message you sent us deleted, ask us by email and we will delete it.

11. Cookies and similar technologies (web)

We use cookies and local storage to keep you signed in, remember your preferences (language, unit of measurement) and to run Firebase Analytics, Microsoft Clarity and Google AdSense as described above. You can block cookies from your browser settings, although this may affect how the Platform works.

12. Security

Your account and billing data travel encrypted (HTTPS) and are stored on Firebase (Google Cloud) infrastructure, with access rules restricted to your own account. We never see or store your payment card data — it is captured and processed directly by ePayco.

13. Your rights and how to exercise them

• ·Access, correct or update your profile and billing data from your account (Dashboard > Profile).
• ·Request a copy of your data by writing to our support email.
• ·Permanently delete your account and all your data: from the app or the web, in Settings/Dashboard > "Delete my account", or by requesting it by email at elcarpinteroperfecto@gmail.com. Deleting your account removes your profile, projects, quotes and inventory, and cancels any active subscription; this action cannot be undone.
• ·Object to the use of your data for analytics or advertising, to the extent your country's law allows it.

14. Children

MuebleMIO is not directed at children and we do not knowingly collect data from minors. If we detect a minor's account created without parental or guardian consent, we will delete it.

15. Changes to this policy

We may update this policy when our practices or applicable regulations change. If the change is significant, we will notify you by email or within the Platform. The date of the last update always appears at the top of this document.

16. Contact

If you have questions about this policy or want to exercise your rights, write to us at elcarpinteroperfecto@gmail.com — we respond directly, with no intermediaries.