Need help?

It is almost always one of these three causes. Check them in order:

Checked all three and it's still not active? Write to us with your account email and the payment receipt, and we'll sort it out.

A pending payment does not depend on MuebleMIO: it is being held by your bank or payment provider while they verify the purchase.

• ·Your bank may be validating the transaction for security (fraud prevention). It usually clears within hours, and in some cases up to 24–72 hours.
• ·If your bank approves the payment, your plan is activated automatically. You don't have to do anything else.
• ·If your bank declines the payment, the money is released back to your account. You are not charged.

The fastest fix is to call your bank and authorize the purchase. If more than 72 hours have passed and the charge already left your account but the plan is still inactive, write to us with the receipt.

Some banks block online payments or don't accept recurring charges. There's no need to keep trying on the web: you can pay from the mobile app through Google Play.

1. 1Download MuebleMIO from Google Play on your Android phone.
2. 2Sign in with the same email as your MuebleMIO account (or create the account from the app).
3. 3Pick your plan inside the app: Google Play charges it with the payment method you already have there.

A plan purchased on Google Play is also active on the web, as long as you use the same email on both sides.